FREQUENTLY ASKED QUESTIONS – FAQ

How long will it take for my order to arrive?

In this link you will find all the shipping times https://www.bearfitness.uk/shipping/

How are transport costs calculated by the site?

Transport costs are calculated based on the area, weight and volume of the products chosen.

Do you provide tracking of shipments?

At the departure of the goods, a shipping notification arrives by email.

How can I receive information about my order?

For updates on the status of the order, write to [email protected]

If I order available material and presale products, do you ship separately or in a single solution?

Shipments of pre-sale products will be made later.

Why am I being charged VAT?

All items, whether sold to professional individuals or private users, are subject to VAT, unless the customer has particular exemptions.

Can I pick up on site?

If you wish to collect the goods at our headquarters in Camerano (AN) just choose the pick-up option instead of the courier at the time of the order, you will be contacted once the order is ready.

Do you have offices / branches in other regions where it is possible to collect the ordered goods?

We have a single office in Camerano in the province of Ancona.

Pick-up on site means at the courier's location?

Pick-up on site means at our Company’s headquarters: Camerano (AN).

How can I get a discount code?

To stay updated on all promotions you can subscribe to the newsletter.

How do pre-sales work?

Payment is made in advance and the item will be shipped later, respecting the booking deadlines.
As soon as the items arrive in our warehouse, we will start shipping the orders and you will receive an email notification. Please pay attention to the month indicated on the order confirmation to know the start date of the shipment.

How can I receive technical information on a product?

You can find all the technical information in the product description, for further information write to [email protected]

Can the Echo line products be modified / customized?

Echo line products cannot be personalized or modified.

I received the wrong item, what should I do?

Send an email to [email protected] indicating:
– Order number
– Article code
– Description of the error
– Photo

What should I do if the goods I have received are damaged?

Send an email to [email protected] indicating:
– Order number
– Article code
– Description of the damage
– Photo
– Confirmation of having signed the delivery bill “under reserve”

What type of fixing elements should I use to secure the structure to the floor / wall?

Find out what kind of fixing elements you need at the following link and choose the best elements depending on where you want to position your structure.
https://www.bearfitness.it/download/pdf/manule_sistemi_ancoraggio_WEB_ENG.pdf

Where can I purchase the fixing elements?

Where can I find the assembly instructions for the articles?

At the following link you can find all assembly instructions:
https://www.bearfitness.uk/assembly-instructions/

Is the assembly of the structure included in the purchase?

Assembly of the structure is NOT included in the sale price.

Do you offer a demonstration service or do you have instructions for installing the products?

At the following link you can find all assembly instructions:
https://www.bearfitness.uk/assembly-instructions/

What accessories are included in the structure?

The accessories included are exclusively those indicated in the product description.

Are the items sold individually or in pairs?

The items are sold individually, if it is a couple you will find it expressly indicated.

What are the delivery times?

In the following link you will find all the supply times divided by categories:
https://www.bearfitness.uk/shipping/

What is the return procedure?

If you want to proceed with the return of your purchase, visit the General Conditions section which you can find at the following link https://www.bearfitness.uk/general-conditions/ and follow the indications.

How can I cancel my order?

If you are interested in canceling your order, visit the General Conditions section which you can find at the following link https://www.bearfitness.uk/general-conditions/ and follow the indications.

I want to take advantage of the guarantee, what is the practice?

Send an email to [email protected] complete with photos and descriptive text of the problem encountered.

What are the accepted payment methods?

The order can be paid by PayPal and Credit Card.

I chose the payment by bank transfer, how long do I have to make the transfer, before the order is canceled?

After 10 days from the date of acceptance of the order, if the accreditation is not received, TITAN online shop will cancel the order.

How can I request a quote?

To request a quote, write to [email protected]

Do I have to register on the site to place an order?

No, it is not necessary.

I did not register on the site before placing the order; how can I track the progress of my order?

You have to write an email to [email protected]

In my account I don't see my purchase, my order.

The account only displays orders placed after accessing the site.

Is it possible to change the content of an order placed?

To modify your order write an email to [email protected]

I am an athlete and I want to be sponsored, who should I write to?

Send an email to [email protected] so that the candidacy can be evaluated.

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