How long will it take for my order to arrive?

In this link you will find all the shipping times

How are transport costs calculated by the site?

Transport costs are calculated based on the area, weight and volume of the products chosen.

Do you provide tracking of shipments?

At the departure of the goods, a shipping notification arrives by email.

How can I receive information about my order?

For updates on the status of the order, write to [email protected]

If I order available material and presale products, do you ship separately or in a single solution?

Shipments of pre-sale products will be made later.

Why am I being charged VAT?

All items, whether sold to professional individuals or private users, are subject to VAT, unless the customer has particular exemptions.

How can I get a discount code?

To stay updated on all promotions you can subscribe to the newsletter.

How do pre-sales work?

Payment is made in advance and the item will be shipped later, respecting the booking deadlines.
As soon as the items arrive in our warehouse, we will start shipping the orders and you will receive an email notification. Please pay attention to the month indicated on the order confirmation to know the start date of the shipment.

How can I receive technical information on a product?

You can find all the technical information in the product description, for further information write to [email protected]

I need a replacement, who can I contact?

Write an email to [email protected] indicating the desired spare part.

Can the Echo line products be modified / customized?

Echo line products cannot be personalized or modified.

Among the Rigs for sale I can't find the configuration I'm looking for, what can I do?

Send an email to [email protected] with the desired configuration.

I received the wrong item, what should I do?

Fill in the following form and send it to [email protected]

What should I do if the goods I have received are damaged?

Fill in the following form and send it to [email protected]

What type of fixing elements should I use to secure the structure to the floor / wall?

Find out what kind of fixing elements you need at the following link and choose the best elements depending on where you want to position your structure.

Where can I purchase the fixing elements?

Where can I find the assembly instructions for the articles?

At the following link you can find all assembly instructions:

Is the assembly of the structure included in the purchase?

Assembly of the structure is NOT included in the sale price.

Do you offer a demonstration service or do you have instructions for installing the products?

At the following link you can find all assembly instructions:

What accessories are included in the structure?

The accessories included are exclusively those indicated in the product description.

Are the items sold individually or in pairs?

The items are sold individually, if it is a couple you will find it expressly indicated.

What are the delivery times?

In the following link you will find all the supply times divided by categories:

What should I do when I receive my order?

  • Always sign the document that the courier delivers to you by adding the phrase “I accept with reserve”. In this way you will be able to request a refund for any transport damage.
  • If the package you receive is damaged or incomplete, take pictures both outside and inside and contact our Customer Service: we will show you how to open the expense reimbursement procedure.
  • Keep the original packaging for any returns or assistance
  • In no case tamper with or disassemble the product under penalty of forfeiture of the guarantee.

What is the return procedure?

If you want to proceed with the return of your purchase, visit the General Conditions section which you can find at the following link and follow the indications.

How can I cancel my order?

If you are interested in canceling your order, visit the General Conditions section which you can find at the following link and follow the indications.

I want to take advantage of the guarantee, what is the practice?

Fill in the following form and send it to [email protected]

What are the accepted payment methods?

The order can be paid by Bank transfer and Credit Card.

I chose the payment by bank transfer, how long do I have to make the transfer, before the order is canceled?

After 10 days from the date of acceptance of the order, if the accreditation is not received, TITAN online shop will cancel the order.

How can I request a quote?

To request a quote, write to [email protected]

Do I have to register on the site to place an order?

No, it is not necessary.

I did not register on the site before placing the order; how can I track the progress of my order?

You have to write an email to [email protected]

In my account I don't see my purchase, my order.

The account only displays orders placed after accessing the site.

I have not received my order confirmation, what can I do?

It may happen that sometimes the order confirmation ends up in your spam folder, check that it hasn’t finished there.

Is it possible to change the content of an order placed?

To modify your order write an email to [email protected]

I am an athlete and I want to be sponsored, who should I write to?

Send an email to [email protected] so that the candidacy can be evaluated.